My husband just got back from a trip to SEA. He told me that in SFO there was a monitor that showed weather info, baggage rules, etc., but he also said it showed a standby list. He was able to see part of his name (K. Say) and therefore knew he was on the list plus it showed the order of the SAs. UA is putting them in the hub locations right now, but plan to expand to other cities later. Here is the article I found on Skynet:
A key part of our five-year Customer Experience plan involves meeting Our Customer Commitment to provide more timely and relevant flight information. That effort got a big boost this month with the roll out of updated Gate Information Display systems called EasyInfo at our hubs in Washington, Chicago, Los Angeles, San Francisco and the United Express terminal in Denver. · "With the new technology, our customers can now see at a glance the order in which their names appear on the upgrade list, as well as information about weather conditions at their destinations and en route," says Guy Zalel, project manager-Customer Experience Initiatives. "Customers also get a better idea of the probability of obtaining a seat when they're standing by, as do employees traveling for business or pleasure. The screens also display information about solicitation of seats in oversale situations and up-to-the minute notification of gate changes." · Helping customers make decisions about their next step in the boarding process -- for example, whether to wait for an upgrade or board when the seating area is called -- reduces routine customer inquiries and frees up customer service representatives for more complex service needs. · According to Los Angeles CSR David Tomb, EasyInfo "frees me from answering repeated questions about the upgrade list and allows me to manage the gate more effectively." · We also plan to expand the deployment beyond hub airports in the second half of 2008. · The rollout is the first step towards United's new "Green Light" airport concept, in which automation will ease our guests' passage through the airport environment with minimal interruption. It also brings us in line with the existing automation provided by our competitors and provides a platform from which we will eventually exceed what they have to offer. Longer-term project ideas we are exploring include checking in using a cell phone or other personal electronic devices and, eventually, completely document-less travel.
A key part of our five-year Customer Experience plan involves meeting Our Customer Commitment to provide more timely and relevant flight information. That effort got a big boost this month with the roll out of updated Gate Information Display systems called EasyInfo at our hubs in Washington, Chicago, Los Angeles, San Francisco and the United Express terminal in Denver. · "With the new technology, our customers can now see at a glance the order in which their names appear on the upgrade list, as well as information about weather conditions at their destinations and en route," says Guy Zalel, project manager-Customer Experience Initiatives. "Customers also get a better idea of the probability of obtaining a seat when they're standing by, as do employees traveling for business or pleasure. The screens also display information about solicitation of seats in oversale situations and up-to-the minute notification of gate changes." · Helping customers make decisions about their next step in the boarding process -- for example, whether to wait for an upgrade or board when the seating area is called -- reduces routine customer inquiries and frees up customer service representatives for more complex service needs. · According to Los Angeles CSR David Tomb, EasyInfo "frees me from answering repeated questions about the upgrade list and allows me to manage the gate more effectively." · We also plan to expand the deployment beyond hub airports in the second half of 2008. · The rollout is the first step towards United's new "Green Light" airport concept, in which automation will ease our guests' passage through the airport environment with minimal interruption. It also brings us in line with the existing automation provided by our competitors and provides a platform from which we will eventually exceed what they have to offer. Longer-term project ideas we are exploring include checking in using a cell phone or other personal electronic devices and, eventually, completely document-less travel.
