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Employees Can Now Use 20 Percent Discount to Book and Ticket Revenue Travel on 1-800-UAL-LIST
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Using the Interactive Voice Response (IVR) employee travel telephone line, 1-800-UAL-LIST, employees can now purchase revenue tickets on United and Ted using the 20 percent employee discount. When you use the system to book travel, an electronic ticket and a receipt are automatically generated. The system also accepts your Mileage Plus number. The fully automated process does require a credit card for payment.
* Through IVR (Interactive Voice Response) employees can request fare information based on price or schedule, in order to receive the lowest discounted fare. Employees can either ticket immediately or place the reservation on hold for ticketing within the designated time limit.
* "We are delighted to offer employees this new option for purchasing revenue tickets with their 20 percent discount," says Todd Arkenberg, vice president - Employee Experience. "This added convenience represents the continuous effort we are making to help employees make the most of their travel privileges."
* The Information Services Division and the Contact Center Strategy Group collaborated on the enhancement. They will introduce further improvements in 2008, including speech recognition upgrades and reductions in background noise sensitivity.
* Employees can access IVR using a file number and a personal identification number. Following the prompts, employees can request the twenty percent discount, list for flights, check load status and modify or cancel reservations. Calls made from within the U.S. are toll-free; however, international direct dialing rates apply to calls originating outside of the U.S.
* We encourage employees who are new to IVR to call 1-800-UAL-LIST to list for space available travel, to book positive space travel and to list companions.
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Uncertain how the Retiree Travel Desk will handle this new procedure at this time. We will know soon I am sure.
Bob Brumfield - Travel Desk 14 Nov '07
